Posted January 6, 2022 by Mark Perna
Episode Title: Be Humble and Listen
What do you do if you broke someone’s trust? Humbly admitting your mistake and listening well are the first steps. Let’s talk about it, next on The Perna Syndicate.
Ep 369 show:
This is The Perna Syndicate—hello and welcome! As we continue our discussion of trust this week, I want to talk about the role of humility and active listening in bridging the trust gap.
If you’ve lessened or broken someone’s trust in you—whether by your own fault or not—the first step to rebuilding that trust is to own your mistake. Authentic, sincere recognition of your error is essential before trust can be rebuilt.
And this isn’t just a private recognition, in your own head, that you messed up and need to improve how you handle things. No, you need to go to the person and let them know that you see the problem, you’re sorry for it, and you’re working to do better.
That’s where humility comes in. It can be hard to admit mistakes, especially if you’re a success-driven person. But you can’t rebuild trust without an honest admission of where it was compromised.
Then, you need to re-establish a genuine focus on caring for others. One of the best ways to start is with active listening. This means inviting the other person to share their thoughts and then fully absorbing yourself in what they have to say. You ask questions, and you don’t rush the conversation.
With all the technology at our fingertips today, our undivided attention is a rare commodity. When you give your time and attention to really hear what someone has to say, that makes them feel valued. And it’s another step further on the bridge of trust.
Next up, if we want to be authentically trusted, we need to demonstrate authentic trust. And that might involve forgiving someone who broke our trust. We’ll see you back here tomorrow on The Perna Syndicate for more. Take care!