Posted January 28, 2022 by Mark Perna
Episode Title: The Ripple Effect of Valuing Employees
What happens when managers place their needs or those of customers over the needs of employees? Stay tuned to find out, next on The Perna Syndicate.
Ep 385 show:
You’re now in The Perna Syndicate—and I’m glad you’re here! All week, we’ve been talking about the need for companies to put their employees first—even before their customers. The ideal stakeholder ranking is 1.) employees, 2.) customers, 3.) new customers, and 4.) owners.
For many businesses, built on the principle that the customer is always right, this may require a complete paradigm shift. So how do you know how your organization is currently prioritizing its stakeholder groups? Here are some questions to ask:
What’s the employee culture like? Do our people feel protected and supported? How well are we meeting the needs and wants of the customers? Is the financial reward to the owners or investors our number-one priority? Or, do we genuinely value the well-being and success of the employees? If so, how do we show it?
When management places their needs, or those of customers, above the needs of employees, they diminish the organization’s quality and environment. But when employees are truly valued above all other stakeholders, the result is a vibrant and positive work culture. This, of course, has a ripple effect that ultimately benefits everyone.
Valuing customers over employees may get the company by for a short period of time, but it will backfire eventually. In our post-pandemic workplace, employers who throw their employees under the bus in order to meet customer demands will soon have neither.
But when employees come first, everything else will follow.
Thanks for being part of The Perna Syndicate this week! Join me on Twitter, Facebook, and LinkedIn for more insights on our changing world of education and careers. See you next week right back here on The Perna Syndicate.